Every Tuesday morning I meet with a group of business people
for breakfast. It is designed to be a networking group but unlike a lot of the
networking groups this one is more than an obligatory referral service. It has
become a mentoring session.
Most successful business owners that I have met have
confidential mentoring. Usually this is a collection of friends or family that
share their knowledgeable on subjects that matter. This morning I was once
again reminded how valuable these intimate conversations are…they inspire.
Today one of our colleagues was interested in how we keep
our battery charged. Staying motivated is essential to our success not only for
us as individuals but also for our employees. The question revolved around the
table each from their perspective adding to a list that one could ruminate and
visit on a regular basis.
One such suggestion came from a franchise owner that relies
on the marketing services to execute a plan that will generate new leads–qualified
leads. Having marketing plan and sticking to it takes the work out of
sales. Investing in traditional,
proven strategies like direct mail and combining them with social media and IT
solutions are practicable in pursuit of new business. We now live in a
real-time-need environment and can listen to conversations about your service
and knowing when a person is ready to buy is paramount. Establishing metrics to
measure growth and ROI go without saying.
And when those leads dry up going back to your loyal
customers and visit with them about your service. You might find out how to
improve your customer satisfaction and ask for a referral. Meeting with
satisfied customers reminds you that you are doing a good job and that in
itself can pick up spirits and drive you forward when the leads are slowing
down. Fulfilling a customer need is what drives sales.
Another emphasized the need to stay connected to people with
involvement with community service and social meetings where a new introduction
could be a new customer.
One last and important focus was suggested to be holistic
centered. Whatever your livelihood is your personal happiness and well-being is
necessary. Having little distractions in our personal lives and removing the
negatives inspires us. And everyone likes to do business with a positive, blissful
person.
Thomas Miner is President of Bartleby Press
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