With all the down sizing of companies most of us find ourselves taking on more responsibility. And with that responsibility, there is little time for being completely thorough in one job. It is commonplace for a manager to oversee multiple departments.
Finding business partners that provide more service are likely to gain a larger share of business. For instance, at Bartleby Press, we are more than a printing service. We are becoming marketers for Demand Gen–a resource that archives and maintains files for easy retrieval. We are a copywriter, editor and proofreader; A designer, data base manager–whatever it takes to create a pipeline to automating your marketing collateral and solving business pain points. In short, customer service is becoming a commodity.
About the Author: Thomas Miner is President of Bartleby Press